Service Levels and Pricing

Service Levels and Pricing

CAM HIPAA Solutions Service Level Agreements examples of our 3 levels of service and what they include. All service agreements are custom tailored to meet each clients needs and desires.

Silver Level Service Includes:

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout
Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterrupted
  • Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Guaranteed 2-Hour Response to Technical Problems:

  • First 10 Minutes of Remote and Phone Support per PC/Server Included, Then $20 per 15-Minute Increments
  • A Preferred Client Discount of 15% on Standard Technical Support Rates
  • Virus Definition and Security Patch Updates
  • Monthly Executive Summary Report and Daily System Status E-mail Update

Pricing:

  • $15 per PC
  • $75 per Server
  • $15 per Additional Network Device Monitored (Firewalls, routers, switches, etc.)

Gold Level Service Includes:

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterrupted
  • Power Supply (UPS) monitoring

Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly On-Site Network Audit and Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Perform a full data restore to ensure back-ups are functioning properly
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, and switches for failure or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test backup and restore data
  • In-depth review of server logs for errors and potential problems
  • Add and remove users

Spam Filtering For Up To 25 Users:
Thanks to filtering service we offer through the on-board SonicWall security services, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software. Note: an additional fee of $3 per user per month will be charged for users above the initial 25:

  • Guaranteed 1-Hour Response to Technical Problems
  • First 15 Minutes of Remote and Phone Support per PC/Server Included, Then $15 per 15-Minute Increments
  • A Preferred Client Discount of 20% on Standard Technical Support Rates
  • Virus Definition and Security Patch Updates
  • Creation of Acceptable Use Policy
  • Monthly Executive Summary Report and Daily System Status E-mail Update
  • Client access to Virtual System Administrator
  • Unlimited Software Upgrades (labor only)
  • Spyware Monitoring and Removal
  • Adding and Removing Users
  • Cloud backups on client computers up to 5 gig per workstation and 20 Gig per server

Pricing:

  • $25 per Workstation
  • $95 per Server
  • $25 per Additional Network Device Monitored (Firewalls, routers, switches, etc.)

Platinum Level Service Includes: Best Value!

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back up success and failures
  • Anti-virus protection
  • Uninterruptible Power Supply (UPS) monitoring

Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly Network Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Perform a full data restore to ensure back-ups are functioning properly
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, switches for failure or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test backup and restore data
  • In-depth review of server logs for errors and potential problems
  • Add and remove users

Unlimited Spam Filtering For All Users:
Thanks to a remote filtering service we offer through our GFI Managed Anti Virus and SonicWal enhanced security services, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

FREE Break-Fix Services:
In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.

FREE Unlimited Help Desk Support:
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

FREE Server Restore:
In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only. Software and hardware costs are additional.)

A Preferred Client Discount of 25% on Non-Covered Technical Support:
This includes network upgrades, special projects, or any other type of service we offer outside of this plan.

FREE Year-End Technology Review:
This is to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.

FREE Server and Workstation Loaner in the event of a workstation or server crash:

  • Guaranteed 1-Hour Response to Technical Problems
  • Virus Definition and Security Patch Updates
  • Virus REMOVAL and Cleaning
  • Creation of Acceptable Use Policy Monthly Executive Summary Report and Daily System Status E-mail Update
  • Client Access to Virtual System Administrator
  • Unlimited Software Upgrades (labor only)
  • Spyware Monitoring and Removal
  • Adding and Removing Users
  • Loaner PC/Server
  • Vendor Liaison Services
  • Cloud backups on client computers up to 10 gig per workstation and 25 Gig per server

Plus, you will be covered under our 100% No-Hassle Guarantee:
We are so confident in our Peace of Mind Service program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

Pricing:

  • $95 per Workstation
  • $495 per Server
  • $85 per Additional Network Device Monitored (Firewalls, routers, switches, etc.)
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